Privacy, credit guide, complaints process and terms — the formal documents we're required to share and you have a right to read.
The text below is a starting outline. We strongly recommend having your final documents reviewed by a qualified legal professional and aligned to your Australian Credit Licence requirements before going live.
Moresource Mortgage & Finance Pty Ltd ("Moresource", "we", "us") is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
What we collect. Name, contact details, date of birth, ID, employment and income details, expenses, asset and liability information, credit information and details of any loans you currently hold.
Why we collect it. To assess your lending needs, recommend suitable products, lodge applications with lenders and meet our regulatory obligations.
Who we share it with. Lenders and aggregators we partner with, credit reporting bodies, and service providers (such as conveyancers and valuers) when you instruct us to. We do not sell your information.
Your rights. You can request access to or correction of the personal information we hold about you at any time by emailing chandra@moresourcefinance.com.au.
This Credit Guide provides information about us and the credit assistance services we provide. It is required under the National Consumer Credit Protection Act 2009.
About us. Moresource Mortgage & Finance Pty Ltd, Australian Credit Licence 486112 (or Authorised Credit Representative XXXXXX of [Aggregator Name], Australian Credit Licence 486112).
How we are paid. When your loan settles, the lender pays us a commission. The commission is typically an upfront amount based on the loan amount, plus an ongoing trail commission for the life of the loan. We will tell you the exact amount before you commit to any loan.
Best Interests Duty. As a mortgage broker, we are legally required to act in your best interests when providing credit assistance. We will only recommend a loan that is not unsuitable for you, based on your goals and circumstances.
We aim to deliver a high standard of service. If you are not satisfied, please let us know so we can put it right.
Step 1 — Tell us. Email chandra@moresourcefinance.com.au or call 0403 204 382. We'll acknowledge your complaint within one business day and respond fully within 30 days.
Step 2 — External dispute resolution. If we cannot resolve your complaint, you can escalate to the Australian Financial Complaints Authority (AFCA): 1800 931 678, www.afca.org.au.
By using this website you agree to the following:
This site and its content are © Moresource Mortgage & Finance Pty Ltd. Logos and content may not be reproduced without permission.
